Report water leaks

It's important you let us know about water leaks as it's our responsibility to fix them.

You'll need to report these as a repair:

• Damaged seals around baths and showers
• Leaking high level gutters, overflow pipes and rain water pipes.
• Leaking pipework
• Leaks coming from roof - missing slates or tiles can be seen from ground level
• Blocked gutters - water spilling over on a regular basis or splattering against the walls
• Downpipes – holes in the back/water escaping
• Penetration around window frames
• Cracks to external walls
• Blocked vents, extractor fans
• Rising damp due to either defective or no damp-course

The best way to report a water leak is in to My Account. Simply log in and choose 'book a repair' in the menu. Please upload a photo so we can see the problem.