It's important you let us know about water leaks as it's our responsibility to fix them.
You'll need to report these as a repair:
Damaged seals around baths and showers
Leaking high level gutters, overflow pipes and rain water pipes.
Leaking pipework
Leaks coming from roof - missing slates or tiles can be seen from ground level
Blocked gutters - water spilling over on a regular basis or splattering against the walls
Downpipes – holes in the back/water escaping
Penetration around window frames
Cracks to external walls
Blocked vents, extractor fans
Rising damp due to either defective or no damp-course
The best way to report a water leak is in to MyAccount. Simply log in and choose 'book a repair' in the menu. Please upload a photo so we can see the problem.
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Please don’t include personal or financial information like your name, address, National Insurance number or credit card details.
This information is anonymous and we can't respond to service requests made through this form.